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Standard Operating Procedure (SOP) – Field Officer

Designation: Field Officer

Department: Business Development & Field Operations

Organization: Avenir (Kinshippay India Private Limited)

Objective:To identify, onboard, and support qualified NKS POINTS agents while ensuring compliance with documentation and monthly targets.

1. Daily Responsibilities

A. New Visits (5 per day)
  • Visit a minimum of 5 new prospects daily who may be eligible to become NKS POINTS agents.
  • Introduce KDA Microfinance and explain the role, responsibilities, and benefits of becoming an NKS POINT.
  • Collect basic information: Name, address, mobile number, and interest level.
  • Maintain a log of all new visits with remarks.
B. Follow-up Visits (2 per day)
  • Conduct follow-up visits with at least 2 previously met prospects daily.
  • Review their status: document readiness, interest level, and availability for training.
  • Resolve any queries or concerns related to onboarding or the NKS POINTS program.
C. Document Collection (1 per day)
  • Collect at least 1 complete set of documents from a qualified and interested candidate per day.
  • Required documents include:
    • Aadhaar Card
    • PAN Card
    • Bank Passbook/Statements
    • Address Proof
    • Passport-size photograph
2. Monthly Target
  • Successfully recruit and activate a minimum of 5 NKS POINTS each month.
  • Ensure all recruited NKS POINTS complete:
    • Document verification
    • IIBF Certification (within 3 months)
    • Initial training and onboarding
    • Start loan processing activities within 15 days of onboarding
3. Reporting & Documentation
  • Submit a daily activity report before 6:00 PM via the prescribed app or Excel format.
  • Include details of new visits, follow-ups, document status, and feedback from prospects.
  • At the end of each month, provide a Monthly Performance Summary to the Branch Manager or designated supervisor.
4. Conduct & Ethics
  • Carry your official ID card at all times during field visits.
  • Maintain professional behavior and dress code.
  • Do not collect any money or fees from NKS POINTS candidates.
  • Uphold the company’s values of honesty, integrity, and customer-first approach.
5. Additional Duties
  • Organize or assist in conducting monthly meetings with NKS POINTS to discuss performance, challenges, and updates.
  • Immediately report any suspicious or fraudulent activity by agents or prospects.
  • Support new NKS POINTS during their initial 15 days for successful loan application processing.

Salary Terms & Conditions – Field Officer

1. Salary Structure
  • Base Salary: ₹15500 per month (not fixed).
  • According to the company's policy, you will receive a salary if you complete 100 points.
  • You cannot claim salary if you do not earn 100 points every month.
  • Performance-Based Incentives: Additional incentives may be awarded based on:
    • Number of active 5 NKS POINTS recruited monthly
    • Document collection accuracy
    • On-time reporting and meeting of monthly targets
    • Loan disbursement/recovery support
2. Payout Schedule
  • Salary will be paid 5th of each month of the following month via bank transfer.
  • Incentives, if applicable, will be processed separately and credited by the 15th of each month.
3. Deductions
  • Any applicable statutory deductions (such as TDS or professional tax) shall be made as per government norms.
  • Absenteeism without prior approval may result in a pro-rated deduction from the monthly salary.
4. Attendance Requirement
  • Minimum 26 working days/month are required to qualify for full salary.
  • Half-day may be counted if daily visit minimums (5 new + 2 follow-up + 1 document) are not met consistently.
  • Late reporting or non-submission of daily report may result in deduction or disciplinary action.
5. Reimbursements
  • Fuel/travel allowances may be paid based on company policy (if applicable).
  • All claims must be supported with proper documentation and submitted monthly.
6. Probation Period
  • The employee will be on probation for 3-6 months.
  • During this period, performance will be evaluated based on:
    • Minimum 5 active NKS POINTS setup monthly
    • Daily reporting accuracy
    • Field feedback and conduct

Upon successful completion of probation, the employee may be confirmed and become eligible for increment or bonuses or promossion.

7. Termination & Exit Clause
  • Either party may terminate employment by giving one month’s written notice or one month’s gross salary in lieu of notice.
  • Full & Final Settlement will be made within 45 working days from the date of exit, after return of all company property and completion of exit formalities.

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